GTM Payroll Services Inc
  • NY, USA
  • Hourly
  • Full Time

Medical/Dental/Vision, 401k, Group Term Life Insurance, Backup Dependent Care, generous PTO and Birthdays off


This position is accountable and responsible for all aspects of the implementation process for private household clients; contacts and assists clients in the setting up of their new account; responds to and resolves client questions and problems and delivers quality customer service in a fast-paced environment.   

 

Essential Functions:

  • Create and maintain a positive onboarding experience for all new clients.
  • Manage new client implementations after the sales process and provide timely and accurate information to client's requests.
  • Serve as the primary point of contact between the new client and GTM throughout the entire implementation process.
  • Provide assistance to clients via phone and email.
  • Monitor client's utilization of their New Accounts center and consistently reach out to clients throughout the process.
  • Work with sales representatives on an ongoing basis to understand, meet and exceed new client's expectations.
  • Work with the Sr. Client Service representative to learn the setup process in the payroll system and act as a backup to that role.
  • Stay abreast of changes in payroll laws and participate in company on-going training programs.
  • Learn basic functions of GTM's payroll processing system.
  • Work closely with other team members to meet daily, monthly and quarterly, deadlines.
  • Seek opportunities to gather client feedback and improve processes in the implementation process
  • Think creatively to provide system and process enhancements to department supervisor and manager.

 

Knowledge, Skill, Abilities:

  • Passion for creating a great client experience.
  • Strong customer service skills including problem resolution.
  • Strong relationship skills and the ability to communication effectively to high-end clientele.
  • Great listening skills and a genuine empathy to client situations.
  • Time management skills, including the ability to organize and manage multiple priorities.
  • Solid interpersonal and communication skills in order to meet customer needs and resolve customer service issues.
  • Ability to work comfortably both independently and as part of a team.
  • Ability to own a process, analyze and make recommendations on its effectiveness.
  • Have proven facility in common computer programs as well as the technical aptitude to learn and use new systems.

 

Minimum Qualifications:   

  • Associate Degree in Business or related field.
  • 2-4 years of relevant payroll and customer services experience.
  • FPC certification is preferred

 

Success Factors:

  • Ability to maintain a positive attitude within a fast-paced, growth-based environment.
  • Ability to embrace and adapt well to change.
  • A service mindset and aptitude.
GTM Payroll Services Inc
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