GTM Payroll Services Inc
  • NY, USA
  • Full Time

Medical/Dental/Vision, 401k, Group Term Life Insurance, Backup Dependent Care, generous PTO and Birthdays off


Summary:

This position works closely with our Implementation Specialists to coordinate the installation and conversion of clients to GTM's HCM platform and provide ongoing technical support.

 

Essential Functions:

  • Take part in initial conversations and meetings with clients to aid in understanding their current HR processes and how our software can streamline or automate those processes.
  • Assist in the conversion of new clients to the platform.
  • Troubleshooting issues upon completion of conversion.
  • Accurately enter client payroll and accounting data on a timely basis.
  • Ensuring that data submitted by clients reconciles to data keyed by reviewing and comparing control totals.
  • Verifying the accuracy of keyed information to source documents & Control Totals.
  • Accurately update client and employee banking information on an on-going basis.
  • Work with client and associates to set up and maintain Workers Compensation and Section 125 Set Up.
  • Call clients to request additional information, clarify information transmitted, or resolve discrepancies in control totals provided versus the keyed information.
  • Research support cases and knowledge bases and other resources in an effort to deliver technical solutions.
  • Communicate with clients regarding training and resolution of issues reported.

 

Knowledge, Skills, Abilities:

  • Ability and desire to develop an understanding of all aspects of the human resource and payroll process and technology.
  • Ability to establish and maintain a positive working relationship with clients.
  • Excellent customer service skills.
  • Excellent oral and written communication skills.
  • Sound analytical, mathematical and organization skills.
  • Ability to prioritize and escalate issues when necessary.

 

Minimum Qualifications:

  • Associates degree in business or related field.
  • Minimum 2-3 years' experience working in a technical support role or payroll customer service.
  • FPC a plus. If hired, must obtain within 1 year.

 

Success Factors:

  • A problems solving attitude.
  • Conscientiousness and attention to detail.
  • Must be able to work under time constraints and meet daily, weekly and monthly deadlines in a fast paced work environment.

Benefits:

Some of the great benefits offered at GTM are: Medical, Dental, Vision, Concierge Medical Service, 401k with company match, Life Insurance, generous paid time off policy, birthdays off, dependent care back-up service, casual Fridays, monthly happy hours, holiday and summer events, and much more!!

 

GTM Payroll Services Inc
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