GTM Payroll Services Inc
  • NY, USA
  • Salary
  • Full Time

Medical/Dental/Vision, 401k, Group Term Life Insurance, Backup Dependent Care, generous PTO and Birthdays off


The Business Client Services Manager is responsible for GTM product utilization amongst its customer base and overall client satisfaction.  This is a hands-on position and requires the individual to take projects from concept through to implementation utilizing a strong background in payroll, taxes, human resources and benefits.    


Essential Functions:

  • Oversees daily activities of Payroll Customer Service Department to ensure timely and accurate processing of client payroll data
  • Performs all necessary supervisory functions to effectively and efficiently manage the personnel responsible for payroll service:
    • Maintains a qualified staff and recommends part-time or full-time staffing based on the needs of the business
    • Communicates areas of accountability and performance expected of personnel assigned
    • Determines standards of performance and conducts annual reviews and provides performance coaching
    • Recommends salary adjustments, transfers, promotions and dismissals
    • Ensures proper training of personnel assigned
    • Fosters a cooperative and harmonious working climate conducive to maximizing employee morale and productivity
  • Accountable for existing client additional product utilization and strive to meet company up-sell objectives
  • Completely understand product mix. Assist Sales Director in developing product manual by participating in training programs, partner meetings, workshops or software user meetings
  • Assist business service leaders in up-sell Initiatives including education, assistance and implementation
  • Educate co-workers on additional products features and functionality on an as needed basis to assist company with product utilization and revenue goals
  • Work on operations projects to help achieve greater capacity and higher efficiency
  • Be available to back up Operational Management in time of high volume or staff shortages
  • Promote company, its services and employment to HR & professional network


Knowledge, Skills, Abilities:

  • Working knowledge of payroll industry
  • Exceptional interpersonal communication skills a well as strong written and oral communication
  • Strong technical capabilities and understanding of payroll software
  • Ability to identify, analyze and resolve critical problem areas


Supervisory Responsibilities:

  • Client Service Supervisor
  • Payroll Account Managers
  • Operations Assistant


Minimum Qualifications:

  • Bachelor's degree in Business Management or related field
  • Minimum of 10 years experience, ideally with a service bureau
  • Experience in a production or call center environment
  • Experience supervising, coaching and developing staff
  • Certified Payroll Professional (CPP) Certification or obtained within 1 year of employment


Success Factors:

  • Candidates should possess a strong payroll service background with a proven track record in delivering successful customer loyalty and strong HR and insurance programs.
  • The ideal candidate should be able to strive in an entrepreneurial environment, and be able to thrive in a rapid growth company.



Some of the great benefits offered at GTM are: Medical, Dental, Vision, Concierge Medical Service, 401k with company match, Life Insurance, generous paid time off policy, birthdays off, dependent care back-up service, casual Fridays, monthly happy hours, holiday and summer events, and much more!!


GTM Payroll Services Inc
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